What’s Wrong With Your Business Energy Bill?
Pick the problem that best describes your bill. The aim is to work out what changed, what evidence you need and who can help.
The bill is higher than expected
Compare the number of billing days, the kWh used and the price charged per kWh. Check whether the opening and closing reads are actual or estimated. A longer bill period, a change in usage and a higher rate need different follow-up.
Your contract is ending or the rate has changed
Find the signed offer, current end date and the supplier’s notice. Ask for the current rate, the proposed rate and the date it applies. Energy Solutions can help you compare business energy contract options.
The invoice is for the wrong site, tenant or period
Gather the site address, supply identifier, invoice numbers, occupancy dates and dated reads. Put the supplier’s bills and your evidence on one timeline. If the issue is a repeat charge or a persistent dispute, ask for a written explanation and keep the case reference.
You’re waiting for a correction or credit
Find the supplier’s written agreement, check the value and period it covers, then match it against the account statement and later bills. For a disputed or missing business energy credit, Costmaster investigates billing errors and pursues corrections.
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Ask about a business energy bill
Tell us what changed on the bill, when it started and whether you have already contacted the supplier.